CFS – Tablet surveys done right
Conduct surveys at the point of experience using iPad and Android Tablets. Collect responses even when offline!
A quick and focused feedback experience
Get 40 times more responses than email and telephone surveys by using CFS at the point of experience. Say goodbye to ugly and cluttered feedback consoles and screens! CFS presents survey questions in an intuitive and visual manner, encouraging respondents to interact with it.
How CFS works
Use CFS on an iPad or Android tablet and conduct surveys in-person or with any generic stand or customised kiosk. CFS uses your existing WiFi connection or 3G network to send responses to our cloud based reporting system. CFS can also collect feedback offline!
CREATE YOUR SURVEY
Decide your strategic survey questions and choose your metric (e.g. NPS).
DEPLOY AND AWAIT RESPONSES
Deploy your survey to CFS on your devices remotely or manually select your survey. Position the devices in places of high footfall.
ANALYSE AND IMPLEMENT
View feedback in realtime and let our reporting make sense of the data. Use this information to improve your services and products.
More than just feedback scores
Unlike purpose built survey consoles which only provide a satisfaction rating, our app goes further to capture the reason behind the respondents rating – without affecting the response rate.
Make decisions based on data, not instinct
CFS makes it easy to know exactly when and where your service need attention.
Tailored Reports And Instant Alerts
Our comprehensive reporting tools provide enterprise-wide data in real time to support and enhance decision-making. You can schedule easily digestible email reports and trigger email alerts when there is a change in performance.
Live Wallboards
Use our live wallboards to monitor feedback and performance across devices and locations in
real time. Use this information to aid in service recovery and to motivate your staff.
NPS, CSAT And FFT
Our surveys use industry standard metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score) and FFT (Friends and Family Test) to measure customer happiness and monitor the health of your service.
A range of question types
CFS comes with a range of question types, from simple smiley survey questions, to custom response options to the NPS Question using a 0-10 Likert scale. Need to capture contact details and free text? CFS can do that too!
